Terms and Conditions
Last updated 2 November 2026
About these terms
This website is run by The Trustee for Tracey McBeath Family Trust (ABN 31 532 627 733), which I refer to as I, me and my. By using this website, booking a session or paying for a service, you agree to these terms. If you don’t agree with them, please don’t use the website or book with me.
These terms sit alongside my Disclaimer and Privacy Policy. Please read all three.
What I offer
- Online health and life coaching
- TRTP sessions
- Practitioner mentoring
- Speaking and events
Sessions are held online over Zoom unless we agree something different. What I write on the website is general. The details of your sessions are confirmed when you book.
What coaching, TRTP and mentoring are not
My services are not medical, psychological, psychiatric, counselling or dietetic care. I don’t diagnose, treat or cure any condition.
Please keep seeing your GP, psychologist or other health practitioner, and talk to them before you change anything about your health or your medication. Please don’t stop or change medication because of anything I’ve said.
I am not an emergency or crisis service. If you or someone else is in danger, call 000. If you need to talk to someone straight away, Lifeline is on 13 11 14, any time.
Our work together can bring up strong feelings. If that happens, I may suggest you also see a licensed professional, and that’s a sign of good care, not a failure.
Who can book
My services are for adults aged 18 and over. If you book for a couple or a family, each adult agrees to these terms.
The free strategy session
The free strategy session is a relaxed chat so we can talk about what you need and decide whether we’re a good fit. There is no cost and no obligation. It is not a coaching session and I won’t give advice on your health in it.
Bookings, fees and payment
My fees are shown on the website or confirmed in writing before you start.
Payments are taken through third party payment providers. I don’t store your card details, and I’m not responsible for a security problem with a payment provider. I may change my fees at any time, but a change won’t affect a session you have already booked and paid for.
Changing or cancelling a session
Life happens, and I understand. If you need to move a session, please let me know as early as you can and we’ll find another time at no cost.
If I need to cancel or move a session, I’ll offer you another time or refund that session.
Refunds and your rights
Under the Australian Consumer Law, my services come with guarantees that can’t be excluded. If I don’t provide a service with due care and skill, you may be entitled to a remedy, which can include a refund. Nothing in these terms limits those rights.
No guarantee of results
I’ll bring my full care and experience to our work. I can’t promise a particular result, because change depends on many things, including your own effort and circumstances.
Confidentiality and privacy
What you share with me in sessions is kept confidential. The exceptions are where the law requires me to share it, or where I believe there is a serious risk of harm to you or someone else. My Privacy Policy explains how I handle your personal information.
Please don’t record a session unless we have both agreed to it.
Online sessions
You’ll need a reliable internet connection and a private, comfortable space. If a technical problem on my side cuts a session short, I’ll make it up to you. I’m not responsible for outages or problems with Zoom or other third party services.
Practitioner mentoring
Mentoring is professional development and support. It is not clinical supervision, and it doesn’t make me responsible for your clients or your practice. You remain responsible for your own work, registration, insurance and legal obligations. Please don’t share details that could identify your clients.
Speaking and events
Speaking enquiries can be sent through the contact page. A speaking booking is only confirmed once we’ve agreed the date, fee, travel, and cancellation terms in writing.
Using this website
Please use the website for your own personal use, give accurate information when you contact me, and don’t misuse it. That means no spam, no harassment, no malware, and no scraping or copying of the site by automated means.
Content and copyright
The words, photos, blog posts and other content on this website, and any materials I share with you in sessions, belong to me or to The Trustee for Tracey McBeath Family Trust (ABN 31 532 627 733) and are protected by Australian copyright law. You’re welcome to read and use them for yourself. Please don’t copy, share or sell them without asking me in writing first.
Testimonials
Testimonials on this website are shared with the person’s permission and are public. If you’ve given a testimonial and would like it removed, email me and I’ll take it down within 7 days.
Links to other websites
This website may link to other websites and to people I’ve spoken with. I don’t control them and I’m not responsible for their content or what they do with your information.
My responsibility to you
The information on this website is provided in good faith, but I can’t guarantee that it’s complete, current or right for you. To the extent the law allows, I’m not liable for loss that results from relying on it, or for indirect or consequential loss. Where the law doesn’t allow me to exclude liability, my liability is limited to supplying the service again or paying the cost of having it supplied again.
Changes to these terms
I may update these terms from time to time. The date at the top shows when they last changed. The terms that applied when you booked a service will apply to that service.
Governing law
These terms are governed by the laws of Victoria, Australia, and both of us agree to the courts of Victoria.
Contact
If you have a question about these terms, email me at tracey@traceymcbeath.com.au.